Last Updated: 10/23/16
Dropship Direct™ (DSDI, INC) is committed to its Member Resellers and will do its best to always ensure high-quality shipping transactions.To learn about INTERNATIONAL SHIPPING POLICIES, CLICK HERE. Dropship Direct™ does not dropship individual quantities outside the United States at this time (excluding certain merchandise).
PLEASE GO HERE TO VISIT OUR FULLY UPDATED, NEWLY DEDICATED RETURNS POLICY PAGE: http://dropshipdirect.com/returns
Because DSDI™ works with many manufacturers and international sources, delivery time and shipment availability may vary from one product to the next. However, the vast majority of our merchandise is shipped via UPS or FedEx Ground within THREE TO FIVE BUSINESS DAYS of ORDER PLACEMENT. If your company desires to ship an item outside the United States (including Alaska & Hawaii), please contact us in advance to confirm accurate shipping costs. Some items within the DSDI™ Online Warehouse are directly imported from overseas locations. In these cases, we may require Express Air delivery services only. Also, some items are hand-crafted and require 2-6 weeks for production time.
If you have any questions regarding shipping restrictions and product availability limitations, please refer to the product listing page for your interested item.
Shipping costs are retrieved by placing the item in the shopping cart and proceeding to checkout. You do not need to actually place an order during this step. The shipping prices are for the 48 contiguous United States. Alaska and Hawaii need to be calculated manually, via support ticket request. By default, we typically charge below published UPS/Fedex rate fees based on product weight, zipcode origin, and delivery address. Retailers may verify this by visiting http://www.ups.com or http://fedex.com. Certain products may have shipping costs that are calculated via “flat rate”. This shipping method data is freely downloadable via the WholesaleFiles™ data export tool at https://inventory.dropshipdirect.com/pages/wholesalefiles. Oversized items, such as furniture, may need to be manually calculated. A comprehensive list of our shipping policies by product can be viewed at https://inventory.dropshipdirect.com/pages/policies.
Each product has a unique zipcode origin that should be used for shipment calculation purposes whenever UPS RATES or FEDEX RATES are specified as the ship method type. These zipcode origins and ship method types can be directly viewed within each product’s listing page (see https://inventory.dropshipdirect.com). The same zipcode and ship method parameters are available within the DropshipDirect.com Inventory Export Tool (see previous paragraph).
When combining multiple manufacturer brands and products within a single order, please be reminded that shipping calculations will combine total product weight to determine delivery cost for identical manufacturers and zipcode origins only. If a single order contains a combination of Free/Flat Shipping items + UPS/Fedex Rates merchandise, the fastest available ship method will be Ground for UPS and/or Fedex (due to the nature that Free and Flat Rate shipping inventory always ships via ground rate of delivery).
FREE SHIPPING offers are valid only for deliveries inside the U.S. 48 contiguous states. Additional costs may apply for deliveries to Alaska and Hawaii. To determine these costs, please send an inquiry to http://help.dropshipdirect.com.
MULTIPLE QUANTITY FLAT RATE SHIPPING: Consumable inventory (i.e. health supplements, food, hygene, household cleaners, etc) often ships via flat rate/individual shipping rates as long as delivery is within the 48 contiguous United States. For consumable products shipping via flat rate pricing, product shipping will be calculated based on combined shipping weight to reduce overall shipping cost.
SIGNATURE REQUIRED DELIVERIES
For certain product lines, DSDI™ requires signature on delivery to minimize potential delivery fraud. If the receiving party (i.e. Reseller or their customer) waves the signature required for order delivery, DSDI™ takes no financial responsibility for the “lost package liability”. If a signature waiver is required, DSDI™ will need said statement in writing. It can also be stated within order comments for any specific transaction. Verbal notification will not be accepted.
ORDER SHIPMENT PROCESSING EXCEPTIONS
The following manufacturer brands have unique shipping & return policy exceptions as noted:
- FANMATS orders may not be canceled after 1 business day of order placement unless said order has not shipped within committed time-frame of 7-15 business days
SUMMARY OF POLICY CHANGES
A summary of changes to our shipping policy can be provided on a per request basis.