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The Order Reference Guide provides detailed explanations of all DSDI™ terms used to describe ordering procedures at DropshipDirect.com. Please bookmark or visit this page often for the latest definitions related to DSDI™ ordering procedures.
| 3PL: Order is a third party transaction whereas DSDI™ will fulfill on behalf of 3PL customer/client. |
Back-order: Purchased item(s) currently unavailable but a re-stock date is indicated to approximate new ship date. |
| Canceled: Order has been canceled due to unavailability. |
Confirmed: Purchased DSDI™ service has been acknowledged and further instructions/details are provided to the customer within order details. |
| Customer Canceled: Order has been canceled due to customer request. |
Defective Product: Purchased item(s) deemed defective by DSDI™ and/or the original manufacturer. |
| Installed: Purchased DSDI™ service has been installed on behalf of customer. |
On Hold: Order has been placed on hold and requires further attention by the customer. |
| Mis-Shipment: Purchased item(s) incorrectly shipped to final destination. |
Pending: Order has been received by DSDI™ Customer Support and will be updated shortly. |
| Pre-Sell: Purchased item(s) currently unavailable, but will be shipped based on originally advertised date within product description. |
Processing: Order has been confirmed by DSDI™ Customer Support and shipment determination will be posted within 1-5 business days (unless otherwise indicated in product(s) description). |
| Return Exception: Return request has been authorized. |
Ship Damage: One or more packages have been damaged in transit by shipping carrier. |
| Under Review: Order requires additional research by DSDI™ Customer Support and will resume normal processing shortly. |
Wire Transfer: Order awaits payment confirmation via bank wire transfer. |
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INVENTORY
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ASSISTANCE:
POLICIES:
OUR DATA:
