SHIPPING RATES

Shipping costs are retrieved by placing the item in the shopping cart and proceeding to checkout. You do not need to actually place an order during this step. The shipping prices are for the 48 contiguous United States. Alaska and Hawaii need to be calculated manually, via support ticket request. By default, we charge at or below UPS Ground rate fees based on product weight. You may verify this by visiting http://www.ups.com. Certain products may have shipping costs that are calculated via "flat rate". This shipping method data is freely downloadable via the Inventory Export Tool at https://dropshipdirect.com/warehouse/vendor_export.php. For faster shipping, please request as needed and we will provide appropriate quotes prior to any order being placed. Oversized items, such as furniture, need to be manually calculated. We can only ship bulk quantities items, of any kind, overseas.

FREE SHIPPING offers are valid only for deliveries inside the U.S. 48 contiguous states. Costs will still apply for deliveries to Alaska and Hawaii. To determine these costs, please send an inquiry to http://support.dropshipdirect.com

. In order to request faster shipping for an order, do the following: 1) Add the item(s) to your shopping cart. 2) Click the VIEW CART CONTENTS LINK3) Click the link called NEED TO ADD MONEY TO YOUR ACCOUNT?4) DSDI™ always charges standard UPS Ground rates by default. For a faster method, go to UPS.COM and calculate the price shipping from zipcode 97367 to your destination zipcode. IMPORTANT: Product weight must be accurate! Also, specify shipment is for RESIDENTIAL DELIVERY while doing customer dropoff (NOT bill-to UPS account). 5) Take the difference of the faster method shipping cost and the amount we have already quoted for Ground. Add the difference between these amounts via your ADD MONEY TO ACCOUNT link mentioned above. 4) Mention in order comments what the additional money is for (ie UPS 2nd Day, 3-Day, etc)

NOTE: You may only request faster UPS methods, not USPS Priority Mail.

RETURNED MERCHANDISE & WARRANTY COVERAGE

UNDER NO CIRCUMSTANCES WILL REJECTED/REFUSED MERCHANDISE QUALIFY FOR A RETURN CLAIM UNLESS OTHERWISE SPECIFIED BY DSDI INC.
All damaged, missing, or mistakenly shipped products must be informed with 48 hours of package delivery.

For most merchandise, items are warranted by the manufacturer for a minimum of 1 year. Hand-signed sports memorabilia may not be returned after 30 days under any circumstances. If you wish to submit a Returned Merchandise claim, please do so using the online tool located as a link within the transaction order history (viewable via the Reseller account screen). Further specific instructions will be given within 1-3 business days. Please do NOT ship back unauthorized returns. Otherwise, the return claim may be automatically rejected and DSDI™ customer will be responsible for return shipping costs.

Alexandra Jordan Designer Hand Bags are warranted against defects in material and workmanship for 60 days from the date of purchase.

DirectTech Bluetooth Headsets, MP3/Mp4 Players, Memory Cards, and Bluetooth Sunglasses are warranted against defects in material and workmanship for 60 days from the date of purchase.

No merchandise may be returned under any circumstances unless said merchandise is defective. Any unauthorized returns will not necessarily be re-stocked and/or refunded. Please note that payment refunds occur only when similar merchandise is not available for replacement.

CLAIMS FILED WITHIN 48 HOURS

As a reminder, all damaged, missing, or mistakenly shipped products must be informed with 48 hours of package delivery. Otherwise, return claims may be delayed and/or rejected. All claims associated with damaged package/product in transit will result in a call tag merchandise pickup arranged by DSDI™ through its shipping carrier (i.e. UPS, Fedex, etc).

Damage claims must be filed within 48 hours after order delivery date; NO exceptions.

All return claims involving allegedly defective (non-damaged) or mis-shipped merchandise will result in the following action: DSDI™ will provide a (prepaid) return shipping label to be affixed by the end customer for shipment back to DSDI™ and/or its vendors partners. Once received, the merchandise will be inspected to determine whether order was either mis-shipped or product was defective. DSDI™ is responsible for return shipping cost if the return claim qualifies for product replacement. However, if order was correctly shipped and returned product is deemed non-defective, DSDI™ customer (Retailer) is responsible for original return shipping costs incurred by DSDI™ and any additional shipping costs required to re-ship said merchandise to the end consumer and/or DSDI™ customer location.

Exclusions: All oversized/flat rate shipping merchandise return shipping costs must be originally incurred by the DSDI™ Reseller and/or their customer, with financial reimbursement by DSDI™ if merchandise is found to be defective.

If non-defective merchandise received by DSDI™ does not qualify for replacement, DSDI™ customer is fully responsible for all shipping transit costs. DSDI™ reserves the right to take ownership of said non-defective merchandise if DSDI™ customer does not reimburse return shipping costs and outbound re-ship fees within 60 days. DSDI™ will not offer financial reimbursement for returned non-defective products.

CLAIMS FILED AFTER 48 HOURS

All return merchandise claims filed after 48 hours of original delivery date are strictly defined as a manufacturer warranty issue. DSDI™ Resellers and/or their customers are fully responsible for return shipping costs, regardless of whether merchandise is found to be defective. Abusive wear and tear of products may not necessarily qualify a returned product for warranty coverage. If merchandise is found to be defective, DSDI™ will be responsible for replacement product shipping costs.Certain merchandise may not qualify for return claim authorization after 30 days of delivery receipt (see above).

DSDI™ stands by the quality and craftmanship of all available merchandise. We will work with our Resellers to the best of our ability regarding any merchandise returns and/or shipping concerns. Please note DSDI™ may occasionally request digital photos of allegedly damaged or defective product; DSDI™ reserves the right to require this information only as needed.

SIGNATURE REQUIRED DELIVERIES

For certain product lines, DSDI™ requires signature on delivery to minimize potential delivery fraud. If the receiving party (i.e. Reseller or their customer) waves the signature required for order delivery, DSDI™ takes no financial responsibility for the "lost package liability". If a signature waiver is required, DSDI™ will need said statement in writing. It can also be stated within order comments for any specific transaction. Verbal notification will not be accepted.DSDI™ currently requires signatures for the following manufacturer line(s): Alpen

Please note that DSDI™ does not offer signature on delivery for shipments unless specified above.

RETURN POLICY ADJUSTMENTS

The following return policy adjustments apply to manufacturer-specific inventory:
  VFiber -- Authorization to return product(s) must be obtained in advance and must be made within 5 (five) days of receipt of merchandise. A return RMA form must be signed in order to validate your return. Pictures for defective parts must also be received within 5 days of receipt of merchandise. Failure to do so may forfeit your privilege to return/exchange the products. All cancelled orders for custom products are subject to a 25% (twenty-five percent) cancellation fee. There is no restocking fee for returns or exchanges made within 5 days of receipt and in original packaging. Products altered in any way may not be returned or exchanged unless permitted by the Seller. All products that are approved for return after 5 days are for order credit only and may incur a 25% cancellation/restocking fee. All products returned must be in the same condition as it was originally delivered by the seller to buyer. Special or custom-made orders are not refundable. All electrical or mechanical parts are non-returnable. Merchandise signed for is assumed delivered and no shortage claims will be considered unless noted on delivery ticket at time of delivery. Damaged-shipped merchandise must claim with the freight carrier. Original receipt must be presented for credit or exchange. NO RECEIPT NO REFUND. Exchanges on poor fitment of body kits will only be given after careful review and inspection. Pictures of the fitment or part will be requested in most cases. No returns on any parts that have been used, installed, modified, or disassembled. All returns must be sent to Seller freight prepaid and insured by Buyer. No refund or credit on labor or freight charges. Buyer is responsible for all shipping costs. Any refused shipments do not necessarily constitute the right to any refund credit.